FAQ

Most of our pottery is handmade and fired in wood fired kilns producing beautiful finishes that are often unique and one of a kind.  Therefore, kiln kisses, fingerprints, and fine cracks or crazing are not considered defective but rather intrinsic markings that make your piece one of a kind. As our glazes become more complex and sophisticated, so do the slight color variations natural to that particular finish. Call us if you have any questions and we will be happy to visit with you about our extraordinary finishes and the range of colors they present.

Wholesale Sales Only.  Anamese is a wholesale distributor serving the garden, design and landscaping industries.  We do not sell to home shoppers for personal use.  Clients must submit tax ID numbers in order to set up accounts.

New Customers.  Minimums must be met for new clients.  Prepayment is required on initial orders.

No minimums on reorders.  There is no minimum on reorders.  Freight charges are more reasonable on orders above $2500.  On small orders that arrive with damages, credit will be given but we are unable to reship small orders.

Shipping Charges.  All prices are FOB our warehouse and are subject to change without notice.  All orders are shipped using LTL carriers.  All shipping costs are estimated prior to shipping.  Final approval is required prior to shipping.

Quality Inspection.  The buyer is responsible to count and inspect the pots upon delivery.  Any damages or shortages must be noted on the delivery receipt.  There will be no adjustment for damages or shortages unless so done.

Claims and Adjustments.  Your signature upon receipt of goods is an acknowledgement of the goods received in satisfactory condition.  In no case will our liability exceed the purchase price of the product.  Report all damages within 10 days delivery.  Claims can take 2 to 3 weeks for review before being processed.

Refusals.  All refusals without prior authorization will result in freight charges and restocking charges to the buyer.

Restocking Fee.  Anamese Garden & Home reserves the right to charge a 25% restocking fee for any merchandise returned to the warehouse due to refusal of the order, return of non-defective items, cancellation 7 day prior to shipment, or items returned under unusual circumstances to be determined by Anamese Garden & Home and/or their sales representatives.

Pickup.  If you’d like to visit our Welsh, Louisiana warehouse to make your selections, please do!!!  We’d love to have you.  Call our offices to set up your visit.

Thank you for your interest in our products.  We are known industry wide for our vast array of shapes and colors as well as our high quality.  Each Anamese pot is individually crafted, therefore may have slight color or size variations, smudges, kiln kisses or firing cracks, all features of handmade pottery.  No two pots are exactly alike, and every piece is a handmade work of art with its own character.  Enjoy!!!